Patricia J. Lafferty

Change Management:

• Developed and designed governance structures for several key federal government program.
• As a senior member of the Transition Management Team for a major federal department;
  • Developed the partnership specifics
  • Defined new roles and responsibilities and obtained agreement
  • Coached team members and addressed communication needs
• Designed business transformation processes to help organizations focus their business by:
  • Defining mission and business objectives;
  • Conducting a current situation analysis leading to the development of an integrated understanding of the business;
  • Identifying opportunities for change and improvement;
  • Assessing new business opportunities and directions;
  • Developing the strategic and operational plans; and
  • Determining appropriate action plans;
• Assisted in the design and implementation of the re-organization of several organizations (including one team-based organization) by:
  • Assessing the problems surrounding service delivery
  • Identifying the ‘real’ underlying problems
  • Defining the appropriate structure to deliver the business;
  • Developing team building processes (e.g., decision making, conflict resolution); and
  • Developing the plans for implementation of the structure;
• Designed a communication framework to disseminate the Enhanced Management Framework to all of the federal government and to encourage participation and support.
• Conducted internal environmental scans to assess issues and identify potential solutions with recommendations. Developed and designed governance structures for several key federal government programs.
• Designed, developed and delivered courses in organizational development

Human Resource Strategies

• Identified, designed and implemented staff development strategies
• Assessed management skills and developed programs for skill development
• Delivered coaching and mentoring for management skill development and practice
• Identified succession needs and developed plans
• Conducted human systems impact analyses and developed approaches to address staff needs prior to the implementation of systems or organizational change
• Developed implementation strategies and interventions for the successful for the implementation and work integration with complex IT systems
• Designed, developed and delivered training courses to meet specific needs
• Developed and delivered ‘train-the-trainer’ courses

Facilitation:

• Designed and facilitated senior executive workshops to achieve a variety of objectives including: visioning and strategic planning, team building, issue identification and resolution, business planning, and assessing technology impacts;
• Created orientation documents and preparatory exercises to ensure all participants were adequately prepared;
• Created interview processes that accelerated information gathering and encouraged participants to confer with colleagues, clients, service providers;
• Ensured involvement of client representatives at key steps in the process;
• Created workshop exercises tailored to the individual client needs and workshop objectives;
• Captured results of workshops for distribution to all participants.

Project Management:

• Coached delivery teams in project management methodologies;
• Ensured consistent business practices between and among project teams;
• Led teams in the development of training approaches and materials;
• Managed the implementation of office automation technology within several private sector firms;
• Consistently completed projects on time and within budget;
• Emphasized communication with the client as a key to successful projects.

Information Systems Implementation Planning

• Developed and designed implementation strategies and plan for complex IT systems
• Participated in the development of user interfaces for a leading edge office automation product
• Designed and facilitated workshops to evaluate current automation and identify opportunities for improvement;
• Conducted impact analyses and investment opportunity analyses;
• Presented results to the decision making body of the respective organizations.

Training Planning and Delivery:

• Developed implementation and intervention strategies for the implementation of a 100 user integrated office automation system
• Developed training and documentation materials for a major integrated hospital financial management system
• Managed the development of system documentation and user training materials
• Developed train-the-trainer materials
• Coordinated a Needs Assessment to determine actual training, documentation and change management requirements;

Education

Ontario Teacher's Certificate, Ottawa Teacher's College

Bachelor of Arts, Carleton University

Masters of Education (Administration), University of Ottawa