[thrive_headline_focus title=”Excellence Driven Approach (EDA) to Program/Service Measurement” orientation=”left”]
Performance measurement at the organizational level is often very complex and extremely difficult to accomplish.Â Extremely busy schedules of senior managers and a lack of resources are contributing factors.Â At the program or service level managers are often left to their own devices to effectively manage their portfolio without adequate information for decision-making.Â Â A less intrusive, simpler and less expensive form of performance measurement is necessary at the program or service level.
The EDA to Program/Service Measurement provides a tested, flexible, and relatively inexpensive means to delivering an effective program or service and ensuring client satisfaction. It is a 7-step process in which each stage must be approved before moving to the next.Â The steps include:
- Program/Service Orientation
- Readiness Assessment
- Program/Service Measurement Strategy
- Measures Development
- Implementation Strategies
- Selection, Implementation and Evaluation of Pilots
- Implementation across the Program or Service
EDA to Program or Service Measurement
- Provides the framework for decision making so that managers have a basis for making decisions that conform and support the strategic directions of the program or service
- Facilitates proactive identification of issues / exceptions that need to be considered by managers in order to deliver the program or service effectively.
- Facilitates improved communication and collaboration between program /service manager and its clients by identifying issues related to its effectiveness.
- Is a relatively inexpensive investment when integrated with an overall program or service management.
- Many of the developed Measurement Tools required to effectively measure a program or service need only to be adapted to the specific environment.
The following published article provide more information on the practical application of the EDA:
Excellence Driven Approach to Major Project Measurement:
The Critical Missing Piece in Project Success.