Patricia J. Lafferty
Partner
Ms. Lafferty has extensive experience as a senior professional manager. For over twenty –five years, she has served as a senior consultant to both private industry and the federal
government. Her areas of specific expertise are management consulting, strategic change management, facilitation, implementation planning, human systems intervention, and management coaching and skills development.
Ms. Lafferty is dedicated to the creative resolution of project challenges and the harmonious integration of change into the organizational structure through effective participation by all concerned. Her excellent
motivational, interpersonal and communication skills enable her to liase effectively with clients, executive level management and all levels of staff.
Professional Experience and Expertise
Change Management:
- Developed and designed governance structures for several key federal government program.
- As a senior member of the Transition Management Team for a major federal department;
- Developed the partnership specifics
- Defined new roles and responsibilities and obtained agreement
- Coached team members and addressed communication needs
- Designed business transformation processes to help organizations focus their business by:
- Defining mission and business objectives;
- Conducting a current situation analysis leading to the development of an integrated understanding of the business;
- Identifying opportunities for change and improvement;
- Assessing new business opportunities and directions;
- Developing the strategic and operational plans; and
- Determining appropriate action plans;
- Assisted in the design and implementation of the re-organization of several organizations (including one team-based organization) by:
- Assessing the problems surrounding service delivery
- Identifying the ‘real’ underlying problems
- Defining the appropriate structure to deliver the business;
- Developing team building processes (e.g., decision making, conflict resolution); and
- Developing the plans for implementation of the structure;
- Designed a communication framework to disseminate the Enhanced Management Framework to all of the federal government and to encourage participation and support.
- Conducted internal environmental scans to assess issues and identify potential solutions with recommendations. Developed and designed governance structures for several key federal
government programs.
- Designed, developed and delivered courses in organizational development
Human Resource Strategies
- Identified, designed and implemented staff development strategies
- Assessed management skills and developed programs for skill development
- Delivered coaching and mentoring for management skill development and practice
- Identified succession needs and developed plans
- Conducted human systems impact analyses and developed approaches to address staff needs prior to the implementation of systems or organizational change
- Developed implementation strategies and interventions for the successful for the implementation and work integration with complex IT systems
- Designed, developed and delivered training courses to meet specific needs
- Developed and delivered ‘train-the-trainer’ courses
Facilitation:
- Designed and facilitated senior executive workshops to achieve a variety of objectives including: visioning and strategic planning, team building, issue identification and resolution,
business planning, and assessing technology impacts;
- Created orientation documents and preparatory exercises to ensure all participants were adequately prepared;
- Created interview processes that accelerated information gathering and encouraged participants to confer with colleagues, clients, service providers;
- Ensured involvement of client representatives at key steps in the process;
- Created workshop exercises tailored to the individual client needs and workshop objectives;
- Captured results of workshops for distribution to all participants.
Project Management:
- Coached delivery teams in project management methodologies;
- Ensured consistent business practices between and among project teams;
- Led teams in the development of training approaches and materials;
- Managed the implementation of office automation technology within several private sector firms;
- Consistently completed projects on time and within budget;
- Emphasized communication with the client as a key to successful projects.
Information Systems Implementation Planning
- Developed and designed implementation strategies and plan for complex IT systems
- Participated in the development of user interfaces for a leading edge office automation product
- Designed and facilitated workshops to evaluate current automation and identify opportunities for improvement;
- Conducted impact analyses and investment opportunity analyses;
- Presented results to the decision making body of the respective organizations.
Training Planning and Delivery:
- Developed implementation and intervention strategies for the implementation of a 100 user integrated office automation system
- Developed training and documentation materials for a major integrated hospital financial management system
- Managed the development of system documentation and user training materials
- Developed train-the-trainer materials
- Coordinated a Needs Assessment to determine actual training, documentation and change management requirements;
Education
Ontario Teacher’s Certificate, Ottawa Teacher’s College 1967
Bachelor of Arts, Carleton University 1973
Masters of Education (Administration), University of Ottawa 1980
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