BPC MANAGEMENT CONSULTANTS
[Leadership Driven Method] [Excellence Driven Approach] [IM/IT Governance] [IM/IT Client Care] [Client Driven Approach] [Schedule] [Registration] [Bryan] [Patricia]

IM/IT Client Care...

The use of IM/IT is a key strategy that enables all organizations to achieve their missions. Many organizations fail to maximize the potential of IM/IT due poor planning, ineffective IT support and service and technical problems. This IM/IT Client Care course is intended for IM/IT managers and practitioners.  It will deliver the knowledge required to ensure efficacious and cost effective IT Support Services. 

The IT Client Care course provides an integrated approach to IT Management through an integrated approach to planning, organizational structure, roles/responsibilities and service level management.

Topics to be covered include:

    Characteristics of a Successful IT Client Care Framework

    IT Client Care Framework - Components, Benefits and Prerequisites

    • Components
    • Prerequisites
    • Orientation
    • Readiness Assessment
    • Benefits

    IT Planning

    • Principles
    • Planning Model
    • Planning Process
    • CSFs
    • Benefits

    IT Support Roles and Responsibilities

    • Context
    • Structure
    • Roles and Responsibilities
    • Implementation Strategies
    • Benefits

     Section 5.0 Service Level Agreements

    • Context
    • Principles
    • Roles and Responsibilities
    • Problem Management Process
    • Service Standards
    • Performance Measurement
    • Benefits

    Integration Strategies

    • Communication
    • Supportive Organizational Culture
    • Knowledge Transfer

    Best Practices

 

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