CORE SERVICES...
A combination of management expertise and consulting experience with senior managers in the public and private sector, together with graduate/post graduate education, enables the principals
of BPC to provide a highly unique and effective approach to solving real-world problems in planning and decision-making. These core services are provided both within programs/services and within Information
Technology
Core service areas include:
Each of these core services has been externally validated through a variety of means:
The approaches used to deliver these core services have been published in a number of journals including Optimum, the Journal of Public Sector Management, Summit, Canada’s Magazine of
Public Sector Purchasing, The Help Desk Institute, and the US Foundation for Performance Measurement.
- These services have been used successfully in many Canadian federal government departments.
- The unique approaches outlined in these core services have been presented at national conferences hosted by the International Quality and Productivity Centre (IQPC) and the Institute
for International Research (IIR).
- Core services are also provided in the form of courseware.
Leadership Driven Method (LDM)
to Business Planning and Performance Measurement...
This LDM to Business Planning and Performance Measurement is intended for senior managers of private
or public sector organizations, regardless of size, who want to improve their competitive advantage; boost profits; gain a better understanding of client concerns, and employee issues while improving innovative
practices across the entire organization. This approach to business planning and performance measurement identifies the accomplishments needed to reward excellence throughout the organization and the issues
interfering with the achievement of the organizational mission.
Managers will use this approach because it provides a tested, flexible, and relatively inexpensive approach
to develop their business plans and enhance their performance measurement system. It describes a 5-step process for developing, implementing and maintaining a Business Plan and PM System including:
- Readiness Assessment
- Business Plan Enhancement
- Performance Measurement Strategy
- Performance Measurement Architecture
- Implementation Strategies
A process-oriented approach ensures all relevant stakeholders have a multiple opportunities to participate,
review, revise and approve the various elements of the business planning and performance measurement system thus building increasing awareness, understanding, and commitment. It instills a philosophy of
continuous learning in which feedback is institutionalized as a means to make ongoing adjustments to the
course of the organization in the pursuit of its vision and mission. Behavioral benefits include improved job
satisfaction and employee motivation because staff is involved, their input is valued and used to take corrective actions and they are rewarded for achievement.
The following published articles provide more information on the practical application of the LDM:
Excellence Driven Approach (EDA)
to Major Project Management and Measurement.
80% of major projects fail annually costing billions of dollars in both the public and private sector. The
EDA eliminates the major reasons for project failure by analyzing/managing project complexity, providing the feedback at all levels - strategic, tactical or operational - on how well project deliverables are being
carried out. It provides the essential feedback to improve decision- making within the project by enabling proactive problem solving and by institutionalizing continuous improvement
Project managers will use this approach because it provides a tested, flexible, and relatively inexpensive
means to maximize the possibilities of project success, delivering an effective product or service and ensuring client satisfaction. This approach can be used to develop a measurement system at the beginning of
a Project or to enhance an existing one. EDA describes a 5-step process for developing, and implementing a Major Project Management and Measurement System including:
- Project Complexity Diagnosis and Assessment
- Project Measurement Strategy
- Project Measures Development
- Implementation Strategy
- Implementation across the Project
EDA to Major Project Management and Measurement:
- Focusing on managing highly complex projects using a traditional management approach of on time,
within budget and scope will inevitably lead to failure. The EDA provides the ability to focus management on those elements which need to be stabilized before issues of requirements, budget and
schedule become the centre of attention.
- Provides the framework for decision making so that managers have a basis for making decisions that conform and support the strategic directions of the project
- Facilitates proactive identification of issues / exceptions that need to be considered by managers in order to deliver the project effectively.
- Facilitates improved communication and collaboration between project management, the contractor and its clients by identifying issues related to its effectiveness.
- Is relatively inexpensive investment in comparison with the cost of major project failure.
The following published articles more information on the practical application of the EDA:
3 P Approach to Public Sector Governance...
In order to maximize the contribution of the departmental programs in achieving their departmental mission,
there is a need to enhance the effectiveness and expediency of governance throughout the public sector at the departmental and branch levels.
The 3 P Approach to Public Sector Governance includes:
- Governance principles that provide a set of norms to govern behaviour regarding the spending on investments:
- A Structure that describes the roles and responsibilities of the major stakeholders in the Governance Decision-Making Process
- The governance process ensures all initiatives are aligned and contribute to the departmental vision and mission.
- Inclusion Criteria to assist all stakeholders in branch or department to determine which initiatives should be managed from a branch point of view (vertical decision making)
and which should be managed from a departmental point of view (horizontal decision making).
- Exclusion Criteria determine which initiatives are not subject to the departmental governance process and require immediate attention.
- Evaluation Criteria provide a transparent and impartial means of deciding upon which initiatives, or funding proposals merit being approved in relation to others.
An improved governance regime will result in well-informed and strategic decisions that will lead to:
- Eliminating duplication of effort and overlap of initiatives across the organization in developing
solutions which are needed by all core business lines. The effective implementation of this process can save 10%-20% percent in both the capital and operational budget. In large departments, the
result could be considerable cost savings or cost avoidance. The savings realized by combining or eliminating overlapping projects can be applied to other important organizational needs.
- Improved transparency and streamlined decision making by ensuring governance is visible, understood and accepted throughout the department
- Improved quality and timely service to clients.
- An appropriate process to discuss and resolve issues related to specific initiatives both at headquarters and in the regions.
- Identification of business opportunities, their benefits, risks and impacts on the organization.
- A structure and process to support the implementation and updating of the department Business Plan.
- Streamlining the process of defining requirements, obtaining approvals and developing/implementing
effective solutions for initiatives and projects. In short, it reduces the timeline associated with making decisions and implementing important department wide initiatives.
- Ensuring that the change process associated with the implementation of new initiatives is well managed, so that change occurs smoothly with minimal disruption to sector operations.
The following published articles provide more information on public sector Governance:
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